• Shipping policy

Shipping policy

Shipping Policy

Thank you for shopping with WoolFeltCo! All orders are processed and shipped directly from our fulfillment center in Raleigh, NC 27612 United States. Please read our shipping policy carefully before placing your order.

Where We Ship From

All WoolFeltCo orders are packed and shipped from our office and fulfillment center located at 4801 Glenwood Ave., Suite 200 Raleigh, NC 27612 United States

Order Processing Time

All orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Shipping Methods & Delivery Timeframes

Shipping Method

Estimated Delivery Time

Standard Shipping

5-6 business days

Express Shipping

3-4 business days

Delivery times are estimates and begin from the date of dispatch. Actual delivery times may vary due to carrier delays or peak holiday seasons.

Shipping Rates

United States:

  • Standard Shipping — flat rate $6.99 for any order size
  • Express Shipping — flat rate $14.99 for any order size

International Orders:

  • Standard Shipping — flat rate $8.99 for any order size
  • Express Shipping — flat rate $19.99 for any order size

Where We Ship To

We ship to the United States and to most countries worldwide from our Webster, Texas facility. If you are unsure whether we ship to your location, please contact us at info@woolfeltco.com before placing your order.

Customs, Duties & Import Taxes (International Orders Only)

For orders shipped outside the United States, packages may be subject to customs inspection upon arrival in your country. Import duties, taxes, or customs fees charged by your country's government are not included in our product prices or shipping rates and are the sole responsibility of the customer.

We recommend checking with your local customs authority before ordering to understand any applicable import fees. WoolFeltCo is not responsible for delays caused by customs processing.

Out-of-Stock Items

If you wish to purchase an item that is currently out of stock, please contact us at info@woolfeltco.com and we will provide you with an updated availability and dispatch estimate.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@woolfeltco.com with your order number and photos of any damage. We will work with you to resolve the issue as quickly as possible.

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