• Shipping policy

Shipping policy

Thank you for shopping with WoolFeltCo! Every product is carefully handcrafted by our skilled artisans in Jaipur, India and shipped directly to you. Please read our shipping policy carefully before placing your order. 

 

Where We Ship From 

All WoolFeltCo products are handmade at our production facility in Jaipur, Rajasthan, India and shipped directly to customers worldwide. Our US office in Webster, Texas handles customer service, business operations, and order support. 

 

Order Processing Time 

All orders are processed and dispatched within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. 

Once your order has shipped, you will receive a confirmation email with your tracking number. 

 

Shipping Methods & Delivery Timeframes 

Shipping Method 

Estimated Delivery Time 

Standard Shipping 

10–12 business days 

Express Shipping 

4–6 business days 

Delivery times are estimates and begin from the date of dispatch. Actual delivery times may vary due to carrier delays, customs processing, or peak holiday seasons. 

 

Shipping Rates 

United States: 

  • Standard Shipping — flat rate $6.99 for any order size 

  • Express Shipping — flat rate $14.99 for any order size 

International Orders: 

  • Standard Shipping — flat rate $8.99 for any order size 

  • Express Shipping — flat rate $19.99 for any order size 

 

Where We Ship To 

We ship to the United States and to most countries worldwide. If you are unsure whether we ship to your location, please contact us at info@woolfeltco.com before placing your order. 

 

Customs, Duties & Import Taxes 

Since all orders ship directly from Jaipur, India, packages may be subject to customs inspection upon arrival in your country. Import duties, taxes, or customs fees charged by your country's government are not included in our product prices or shipping rates and are the sole responsibility of the customer. 

We recommend checking with your local customs authority before ordering to understand any applicable import fees. WoolFeltCo is not responsible for delays caused by customs processing. 

All shipments include a customs declaration accurately describing the contents and declared value of the package in compliance with international shipping regulations. 

 

Out-of-Stock Items 

If you wish to purchase an item that is currently out of stock, please contact us at info@woolfeltco.com and we will provide you with an updated availability and dispatch estimate. 

 

Lost or Damaged Shipments 

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@woolfeltco.com with your order number and photos of any damage. We will work with you to resolve the issue as quickly as possible. 

 

Contact Us 

  • India Production Phone / WhatsApp: +91 9829720188

  • US Address: 17926 HWY 3 Suite 104 B webster , Texas 77598 United States 

  • Production & Shipping: Jaipur, Rajasthan, India