Faq

What are wool felt products made of?
Wool felt products are made from 100% natural sheep wool fibers that are compressed using water, heat, and pressure. This process creates a durable, soft, and eco-friendly material.

Are wool felt products safe for kids and babies?
Yes, wool felt products are non-toxic, chemical-free, and soft, making them completely safe for babies and kids. They are widely used in nursery decor and toys.

What are wool dryer balls used for?
Wool dryer balls are a natural alternative to fabric softeners. They help reduce drying time, soften clothes, and minimize static without using chemicals.

Are wool felt products eco-friendly?
Absolutely. Wool felt is biodegradable, reusable, and made from renewable materials, making it a sustainable choice for eco-conscious living.

Where are your wool felt products made?
Our products are handcrafted by skilled artisans using traditional techniques, ensuring high quality and uniqueness in every piece.

How do I clean wool felt products?
Wool felt items can be gently cleaned using mild soap and cold water. Avoid machine washing unless specified.

SHIPPING QUESTIONS

Q.1. Do you ship to my country?

Yes, we ship worldwide to the United States, Canada, UK, and other countries throughout the world.

Q.2. How long will delivery take?

Delivery times depend on the shipping method chosen and order processing time:
Standard Shipping: 10–12 business days
Express Shipping: 4–6 business days
Thank you for your patience! Please contact us via email info@woolfeltco.com if you would like to purchase an out of stock product and we can give you a better estimate of time.

Q.3. How much does shipping cost?

- United States Customers: Shipping to the USA is a flat rate of $6.99 for any size order. - International Customers: Depending on which country you live in, you may be required to pay two shipping related charges. The first fee is paid to us. The fee is a flat rate of $19.99 for any size order. The second fee may or may not be charged by your country for taxes/duties for importing into your country.

ORDERING QUESTIONS

Q.1. How do I place an order?

You have the option to place a secure online order on our website. if you face any issue please call us at 919-335-8088 or mail us at info@woolfeltco.com and we can process your order over the phone.

Q.2. How do I check on the status of my order?

When you place an order at woolfeltco.com, you will receive a user name and password that will give you access to information regarding your order. Once you have logged in, you can click on "View your order history" to see your order. This page will give you the details and status of your order. If you have not yet paid, there will be a link for you to "make a payment" in order to complete your order.

Q.3. What is your minimum order?

There is minimum order, minimum cart value is $20.00 USD

RETURNS, REPLACEMENTS, EXCHANGES

  • We accept return or replacement requests for items that arrive damaged, defective, or incorrect.
  • You must notify us within 7 days of delivery by emailing info@woolfeltco.com with your order number and photos of the issue.
  • Custom and personalized orders (such as custom name garlands) are non-refundable unless they arrive damaged or defective.
  • We do not accept returns for change of mind, incorrect size selection, or color variation due to screen differences.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • We reserve the right to offer a replacement, store credit, or refund at our discretion.