• Privacy policy

Privacy policy

WoolFeltCo ("we", "us", or "our") operates the website woolfeltco.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from our store. 

Our products are handcrafted in Jaipur, Rajasthan, India and shipped directly to customers worldwide. Our business and customer service operations are managed from our US office in North Carolina. This policy applies to all customers regardless of their location. 

By using our website, you agree to the collection and use of your information in accordance with this policy. 

 

Information We Collect 

When you visit or purchase from WoolFeltCo, we may collect the following personal information: 

  • Contact information: Full name, email address, phone number 

  • Shipping & billing information: Delivery address, billing address 

  • Payment information: Credit or debit card details — processed securely by our payment provider. We do not store full card details on our servers. 

  • Order information: Products purchased, order history, transaction amounts, personalization details (e.g. custom names for personalized products) 

  • Account information: Login credentials if you create a store account 

  • Device & browsing data: IP address, browser type, pages visited, time on site, referring URLs, device type 

  • Communications: Any messages, emails, or inquiries you send to us 

 

How We Use Your Information 

We use your personal information to: 

  • Process, fulfill, and ship your orders from our production facility in Jaipur, India 

  • Send order confirmations, shipping notifications, and tracking updates 

  • Respond to customer service inquiries and support requests 

  • Send marketing and promotional emails (only if you have opted in — you may unsubscribe at any time via the link in any email) 

  • Improve our website, products, and overall customer experience 

  • Detect, investigate, and prevent fraudulent transactions 

  • Comply with applicable legal and tax obligations in the US and India 

 

Sharing Your Information 

We do not sell your personal information to any third party. We share your data only with the following trusted service providers who help us operate our business: 

  • Shopify Inc. — our ecommerce platform that hosts our store, processes orders, and manages payment data. Shopify Privacy Policy: shopify.com/legal/privacy 

  • Shopify Payments / Stripe / PayPal — payment processors who securely handle your transaction data 

  • Shipping carriers (DHL, India Post, USPS, FedEx) — your name and delivery address are shared with our carrier to dispatch your order from Jaipur, India and deliver it to your door 

  • Google LLC — we use Google Analytics to understand how visitors use our website, and Google Tag Manager to manage our tracking tools. Google Privacy Policy: policies.google.com/privacy 

  • Email marketing platform — used to send order-related and promotional emails to customers who have opted in 

  • Meta (Facebook / Instagram) — if you interact with our social media pages or are reached through our advertising 

All third-party providers are required to handle your data securely and in compliance with applicable privacy laws. We may also disclose your information if required by law, court order, or government authority. 

 

International Data Transfers 

Our business operates between the United States and India. Your personal data may be transferred to and processed in India as part of order fulfillment and production. We ensure that all such transfers are handled securely and in compliance with applicable data protection laws. 

 

Cookies 

Our website uses cookies — small text files placed on your device — to enhance your experience. Cookies help us: 

  • Keep items saved in your shopping cart 

  • Remember your preferences and login status 

  • Analyze website traffic via Google Analytics 

  • Enable retargeting advertising via Google and Meta platforms 

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. 

 

Data Retention 

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including compliance with legal, tax, and financial record-keeping obligations. Order records are typically retained for a minimum of 7 years in line with applicable accounting requirements. 

 

Your Rights 

Depending on where you are located, you may have the following rights: 

All Customers: 

  • The right to access the personal information we hold about you 

  • The right to request correction of inaccurate or incomplete data 

  • The right to request deletion of your personal data (subject to legal obligations) 

  • The right to withdraw consent for marketing communications at any time 

California Residents (CCPA): 

  • The right to know what personal information is collected, used, shared, or sold 

  • The right to request deletion of your personal information 

  • The right to opt out of the sale of personal information (we do not sell personal information) 

  • The right not to be discriminated against for exercising your privacy rights 

To exercise any of these rights, please contact us at info@woolfeltco.com. We will respond within 30 days. 

 

Data Security 

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. All transactions on our website are secured using SSL (HTTPS) encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security. 

 

Children's Privacy 

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact us at info@woolfeltco.com and we will delete it promptly. 

 

Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. 

 

Contact Us 

  • US Business Address: 17926 HWY 3 Suite 104 B webster , Texas 77598 United States 

  • Production & Fulfillment: Jaipur, Rajasthan, India